This week I got an email from a dear subscriber of ours who asked me a set of very intriguing questions about our “Total Parrot Transformation Seminar” DVD’s email promo - which happens to end this next October the 22nd 2009.

First of all, for privacy reasons I am not going to mention the subscriber’s first name or last name since we take privacy very seriously.
Second of all, we are still waiting for the email reply from that subscriber. I will only use the questions below for “educational purposes”… mainly because I do think we ought to make some more comments public as to how we feel about similar situations.
In all cases I want to make sure that this is transparent to everyone who is in our Parrots Secrets newsletter email list, or Elite Parrots Club customers list, because when the topic is TRUST… It strikes my nerves!
My blook pressure goes UP… and then I RANT about it!
I am going to COPY and PASTE each question/comments from this subscriber and with my personal reply… Please note I did edit/ADD a few more pointers to make all our points CLEAR for everyone in our newsletter.
====== Subscriber Question/Comments ========
Hi,
I have been receiving your emails for some time now and enjoy reading them. This email concerns me though.
I recently purchased this package from Birdtricks and what I received fell far short of what is advertised.
I urge you to get assurance from Birdtricks that what they are advertising is what people are actually going to receive. I would hate for you to get bad feedback from your clients about a product you are promoting.
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We do hate to get bad feedback from your clients or subscribers and about ANY product we sell or are promoting.
In fact, that’s why I have purchased myself a few products from BirdTricks to make the test myself. For example, I’ve bought:
1) The parrot taming package DVDs
2) The abused parrots DVDs
3) The parrot talking DVDs and audio CDs (image below)
And these are the ones I can think out of the top of my head FAST.
Plus, I’ve later even sent all DVDs to Nora Caterino (have in mind I live in Europe and Nora lives in the US) so she could have her own insights into the products and write an endorsement letter herself in many cases.
Plus, I’ve also received other ebooks, reports, etc for which I DID receive a review copy… and that I also did pass to Nora Caterino before you got anything in the mail. If Nora doesn’t agree that it is a good value, we NEVER recommend it to anyone EVER!
EDIT TODAY: So the reason why we don’t get much ”bad feedback” is because we do our homework as much as possible to protect the best interests from our subscribers and customers! Let’s move on to the next question!
====== Subscriber Question/Comments ========
I have been in contact with Birdtricks about my situation and thus far have had only a very ambiguous response claiming that I must have misinterpreted the ad. I can assure you that I definitely did not as what I received looks nothing like what they have pictured.
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Because I HATE to escape direct questions (unlike politicians who like to every time “work their body around the houses”!) I am going to comment directly on this with a flaw admission on our part.
I want to admit in PUBLIC that I’ve had in the past and:
a) Out of the many products BirdTricks produces.
b) And out of the MANY 100’s of clients which have been following our recommendations to buy their products since 2003…
… that we did have ONE client of ours with whom I did agree BirdTricks had a very specific order page process which DID gave the wrong perception to the buyer.
(This is my FLAW admission in public)
Now, from 2003-2009 (that’s 6 years) that was the only complaint I’ve sent to Chet Womach from a buyers’ point of view. Why? Because it is the only complaint since people love the products!
Yes we did have occasional refund requests (all were honored), but that was the only REAL complaint!
On top of doing this… I’ve personally contacted BirdTricks personally so they could:
a) Refund the person
b) And change the page ASAP!
… and they did take appropriate measures to consider a review on BOTH cases!
Plus, don’t get us wrong… even ONE person MATTERS!
I don’t care if that was one person out of 1,000’s.
That was still a PERSON.
So, it is not just because this person was one in 1,000’s that we will play the “cynical game” which many politicians use to manipulate people. Like:
“Oh it was just one person in many 1,000’s. From a percentage point of view, that was under 0.005%!” (Very sad to say this, but that’s the TRUTH)
Therefore, once I do spot anything that is or might be wrong I am the first one to point it out… and by saying it LOUD… and by changing it FAST.
In fact, I am NOT afraid to admit errors in public either. To borrow a famous movie line from Dirty Dancing, “When I’m wrong, I admit it!”
Because I prefer that you see the reality “as it is” (even if it involves losing some sales here and there), but at least you can make your judgment later based with as much good information which we diligently provide you with in good faith. Like for example:
———————————————————————————-
The same catch from June 2009 still applies TODAY!
(Be careful. Get informed… Only then take a decision!)
———————————————————————————
We’ve said in the last promo about the seminar DVDs when they were selling last June this… please see the BLOG post from us in June 2009:
==> http://www.eliteparrotsclub.com/blog/category/product-reviews/seminar-dvds/
I’ve said that if you were to buy the seminar DVD’s you had the option to be enrolled into the “Toys Program”, which is a separate rebilling order.
Now, since I personally HATE rebills myself as a customer (and that’s a general rule for anything I purchase online), I did mention that in the blog and in a PUBLIC way so people could be aware of that. In fact, here’s the MAIN quote:
============= EPC BLOG QUOTE =================
WARNING: There’s a catch with this bonus and here’s how it works… You can try the toys on your bird for 30 days. After that you will have a monthly billing. So be careful as you have 3 options:
(a) If you don’t want this do not select this option in the order form;
(b) If you do want to try this and later cancel during these 30 days you can always contact Chet.
(c) And if you want to keep them after 30 days, do know you’ll be billed.
================================================
For the promo we are running until 22nd of October this month, this SAME catch applies. So do know about it in advance, because that’s the only UGLY truth you’ll find about their offer.
Finally, what our subscribers do after we inform them about any specific offer it’s entirely up for them to make a decision. We live in a DEMOCRACY. Dam it!
a) I have to admit some people do buy anything from BirdTricks.com
b) As I have to admit other people will never buy from BirdTricks.com
… but I don’t make decision for them!
So when we mail content or offers we try to find a “mid-solution” that can let people be informed… while making everyone pleased with the recommendation and BUYING experience.
Yes, we do care about pointing what can be fishy for some people UPFRONT. Not after people fork over their cash! When we fail at this… believe me… GUILT starts topping up our heads and we know that is NOT worth it!
In fact, we at the Elite Parrots Club like to treat people as our friends. We often ask ourselves that question when mailing content. Would we send this to our FRIENDS?
If the answer is YES, then we go for it.
If the answer is NO, then we don’t go for it.
If the answer is MAYBE, then we review the whole process!
Most importantly we hope our actions can prove it so and consistently over time. Because we know this great principle: ”Deeds and not words are what count the most!”
So we focus on doing it… and not just saying it!
====== Subscriber Question/Comments ========
I do not wish to defame Birdtricks (I am hoping to sort my situation out with them), I am only writing this to make you aware that it could happen to others and to seek reassurance from Birdtricks before encouraging your clients to purchase.
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I can see that was your buying experience and NO ONE can ever take that emotion, feeling and opinion from you.
I also understand you are doing constructive criticism and I can only appreciate that.
With that said, in the past years I’ve heavily promoted BirdTricks.com along with Nora Caterino and we try to either buy the products directly ourselves or get a review copy to make our own judgement about:
a) The order process,
b) The merits of the product itself
c) And the support given.
So, if you ever had any problem with ANY purchase from BirdTricks, please do let us know. While we are separate web sites, we do have a special contact line with them, so we can assist you faster on any problem.
If I can get this info I might be able to provide the guys at Bird Tricks with an outside view on your purchase process and give them my hints about:
a) What can be done for you first.
b) What can be done for future customers later.
….
Finally, and for anyone on the fence, do consider reading the entire seminar promo from Chet Womach because it might be the BEST and most complete information you can ever get about bird training.
Here’s the link:

=> http://www.EliteParrotsClub.com/Presents/Florida/Seminar-DVDs/
WARNING: Our special offer ends next October 22nd 2009!
Thanks for listening to this rant.
We do care about REAL people!
Regards,
Frederico Vila Verde
EliteParrotsClub.com